Right of Withdrawal

Last Updated: October 2024

 

Consumers are entitled to a right of withdrawal when the consumer is any natural person concluding a legal transaction at a distance or outside business premises, for purposes that can predominantly not be allocated to their commercial or independent professional activity if the law is not providing an exception.

 

WITHDRAWAL RIGHT FOR LELIT ONLINE SHOP 

 

For goods purchased online from our Lelit web shop, Sage Appliances GmbH (hereinafter “Lelit”) offers 30-days right to withdraw. Please see also under the below described conditions for additional information and instructions for withdrawal.

 

In general consumers have certain rights to cancel their purchases for online purchased products and collect a full refund within fourteen days without giving reasons. Lelit agrees to prolong this right of withdrawal to total 30 days. The purchaser is obligated to return the original and non-faulty goods back to Lelit, within 14 days after cancellation and at Lelit cost. Defective goods must be returned pursuant to the statutory provisions. If the withdrawal right period expires on a non-working day, your deadline is extended till the next working day. Lelit reserves the right to assert compensation for damages subject to the statutory requirements. The right to cancel period is 30 days from the date on which you or a third party designated by you, other than the carrier, have taken possession of the goods.

 

In order to exercise your right of cancellation, you must inform Lelit by clearly stating your decision to cancel this contract. You may use the below cancellation template, which is not mandatory.

 

You may also electronically complete and submit the cancellation template or other clear statement of cancellation on our website www.lelit.com/en-nl/support-by-country . If you make use of this option, we will immediately (e.g. by email) send you a confirmation of receipt of such a cancellation.

 

In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

 

Model withdrawal form:

 

To Lelit @ Sage Appliances GmbH, Campus Fichtenhain 48, 47807 Krefeld I / we hereby revoke the contract concluded by me / us for the purchase of the following goods / the provision of the following service 
Ordered on / received by the name of the consumer (s) 
Address of the consumer (s) 
Signature of the consumer (s) (only for notification on paper) 
Date

 

Consequences of cancellation:

 

If you cancel this contract accordingly, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choice of delivery method other than the cheapest standard delivery offered by us), promptly and no later than fourteen days from the date we receive notice of your cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this refund under any circumstances. We may refuse the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

 

You must return or give the goods back to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract or proceed in accordance with our instructions. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We bear the costs of returning the goods.

 

All goods purchased online from Lelit web shop are also subject to our LELIT GUARANTEE and statutory guarantee rights. Unless otherwise specified below in our “Return Policy” and on our “Terms and Conditions”, further claims of the purchaser – for any legal grounds whatsoever – are excluded.

 

LELIT RETURN POLICY FOR THE RIGHT OF WITHDRAWAL

 

A claim of Withdrawal Right service takes place after you clearly stating to cancel the contract in timely manner. Submitting for return is free of charge for the customer if the service is used in the country in which the device was purchased.

 

Pursuant to the “Lelit Withdrawal Right”, online purchases can be cancelled within 30 days latest.  The following conditions apply:

 

  • If the items are in new condition with original packaging and accessories, Lelit will offer you a refund based on your original method of payment;
  •  Lelit will not accept returns of parts or accessories;
  •  You must return the product to the LELIT warehouse within 14 calendar days of the issuance of the authorization; and
  •  If your product was purchased more than 30 days ago, please refer to the Guarantee information found in the box with your product.
  •  Lelit is not responsible for any damage caused by improper or not transport appropriate packaging while a product is in transit.
  •  This right excludes defects caused by the product not being used in accordance with instructions, accidental damage or misuse.

 

Please follow these instructions, subject to the terms of the Lelit Withdrawal Right, to receive a faster service:

 

1. Contact Lelit Customer Support by visit our Lelit Customer Service Page (www.lelit.com/en-nl/support-by-country  )  

2. You will need to provide us

• Product model number. 
• Serial number (located at the bottom of the Grinder). 
• Photo, scan or screenshot of the original proof of purchase (where we can see the date, store and product). 
• Your full name. 
• Your shipping address. 
• Contact phone number. 
• A detailed description of the issue with your grinder.

 
4. If the product, or one of its parts, qualifies for return under the Withdrawal Right, Lelit will issue a Return Authority number and a pre-paid shipping label via email so that the product may be sent to Lelit at no cost to you.

 

EXCEPTION TO THE RIGHT OF WITHDRAWAL FOR THE BEANZ ONLINE SHOP

 

On our Beanz online shop we sell only freshly roasted beans. The right of withdrawal may excluded for those “customised foods”.

 

There is no right to withdraw, when the contract is for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Anyhow we want satisfied customers and if you are not happy with your product, please contact anytime our customer service and we will help you to find an alternative product.

 

Lelit Contact Information: www.lelit.com/en-nl/support/company-information