Lelit Guarantee
WHAT IS COVERED
BRG Appliances Ltd and our various affiliates including the brand Lelit, Breville, Sage Appliances, beanz, ChefSteps, Sage Commercial, ControlFreak, FoodThinker, Baratza offers a 2-year limited manufacturer guarantee (“Guarantee”) for all Lelit products against defects caused by faulty workmanship and materials. This Guarantee covers products purchased in countries listed under “Selected EU Countries” on the Lelit webpage. During the Guarantee period, Lelit will repair or replace a defective product at its sole discretion.
HOW LONG DOES THIS COVERAGE LAST
Lelit guarantees this product in specified territories for 2 years from the date of original purchase of this products. The Guarantee period may be greater for some appliances or for some parts of appliances.
WHO IS COVERED
Lelit grants these Guarantee only to the first-time purchaser (end consumer). The Guarantee will not be transferred upon resale to subsequent owners or purchasers. If a product is replaced under the Guarantee, the original warranty period will not be extended. The invoice date of the original purchase applies.
Lelit products covered by this commercial Guarantee are intended for private household (non-commercial) use only. Any other use, including, without limitation, (i) any corporate, commercial, office, shop and/or store usage of the Lelit products and (ii) purchases made under invoices that exclude the VAT from the total amount, shall not be covered by this Guarantee.
In addition, there may exist an extended warranty on certain parts for individual products.
LIMITATION OF LIABLITY
Lelit shall not be responsible for any incidental or consequential damages. Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.
WHAT IS NOT COVERED
IMPORTANT RESTRICTION
Lelit limits the Guarantee service for Lelit products to countries where Lelit sells directly to end consumer and listed under “Selected EU Countries” on the Lelit webpage.
This guarantee is in addition to rights provided by consumer laws.
This Guarantee does not apply to the following:
1. Damage or defects consisting of normal wear or tear resulting from normal aging of the Lelit product or accessory; the replacement guarantee also excludes breakages and consumable items;
2. Superficial damage, including scratches, dents and damaged plastic on connections, unless the defect is due to a defect in material or workmanship;
3. Transport damaged goods;
4. Modifications, alterations or repairs unless directed by Lelit and performed by an authorized Lelit service partner;
5. Damage resulting from accidents, misuse or improper use, unusual storage or environmental conditions, force majeure or other external causes; 6. Damage due to improper use of the Lelit product in accordance with the Lelit product user manual and specifications;
7. Malfunction or damages due to lack of maintenance, e.g. not cleaning your product.
8. Lelit products that have been modified without the express consent of Lelit;
9. Lelit products whose serial number or product label has been removed or misappropriated.
HOW TO OBTAIN OUR SERVICES
Lelit will repair or replace the item at its sole discretion. We will not issue a refund for the item to you.
Consumer law rights you may have against your contract partner are not affected by this Guarantee. This Guarantee is the sole and exclusive one. No employee, agent, dealer, or other person is authorized to alter this Guarantee or make any other Guarantee on behalf of Lelit.
FOR GUARANTEE PROCEDURE DO NOT RETURN PRODUCT TO A RETAIL SHOP
LELIT GUARANTEE PROCEDURE
To obtain the benefit of this Guarantee, please follow the procedure below:
A claim of Guarantee service takes place after a case is created with Lelit customer service (contact information: www.lelit.com/en-gb/support-by-country ).
Submitting for repair or replacement is free of charge for the customer if the service is requested in the country in which the device was purchased.
Please follow these instructions, subject to the terms of the Guarantee, to receive faster service:
1. Write down the product model number and serial number. These details can usually be found on a sticker or moulded into the product housing and are typically located underneath or on the back of the product.
2. Have the original or a copy of the sales receipt available.
3. Contact Lelit Customer Support through our website.
4. If the product, or one of its parts, qualifies for replacement or service under the Guarantee, Lelit will issue a Return Authority number and a pre-paid shipping label via email so that the product may be sent to Lelit at no cost to you. Lelit will not accept any returns without prior approval. Upon receipt of the product, Lelit may ship the replacement or contact you with further information regarding repair of the product. Typical turnaround time to address Guarantee claims is up to 15 business days, plus shipping time, depending on your geographical location and type of damage or Guarantee claim.
5. A Lelit product is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact Lelit within 30 calendar days of the invoice date. Lelit will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Lelit’s expense.
6. For additional protection of the product and to ensure secure handling while a product is being returned for any Guarantee repair, Lelit recommends that you use Lelit’s shipping label or a traceable, insured delivery service. Lelit is not responsible for any damage while a product is in transit.
7. During the Guarantee period, Lelit will repair or replace a defective product at its sole discretion. However, if the product includes a number of accessories, only the defective part or accessory will be replaced.
8. Lelit reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.
Lelit Contact Information www.lelit.com/en-gb/support-by-country